Refund Policy

1. Introduction

Welcome to bullHost. We aim to provide reliable hosting and related digital services. This Refund Policy explains the conditions under which customers may request a refund for services purchased from our website.

By purchasing our services, you agree to this Refund Policy and our applicable Terms of Service.

2. Shared Hosting Refunds

Eligible shared hosting plans may qualify for a refund if a refund request is submitted within 7 days of the initial purchase, subject to the following conditions:

• The request must be submitted through our official support channel.
• The account must not have been involved in fraud, abuse, spam, or other prohibited activity.
• Refunds are limited to eligible hosting service charges.
• Applicable setup fees, payment processing fees, or other non-refundable charges will be excluded where legally permitted and disclosed before purchase.

3. Non-Refundable Services

Unless required by applicable law or expressly agreed in writing, the following services are non-refundable once purchased or activated:

• Domain name registrations and renewals.
• Domain transfers once processing has started.
• SSL certificates after issuance or activation.
• VPS, dedicated servers, and other infrastructure services once provisioned.
• Reseller hosting and master reseller hosting after activation.
• Software licenses, third-party licenses, and activation fees.
• Custom development, website design, installation, and configuration services after work has started.
• Promotional, discounted, or special-offer purchases where the applicable offer terms clearly state that they are non-refundable.

4. Renewal Payments

Renewal payments are generally non-refundable once the service renewal has been processed. Customers are responsible for cancelling services before their renewal date if they do not wish to continue.

If an automatic renewal has been charged unexpectedly, contact our support team promptly. Each request will be reviewed according to the applicable service terms and law.

5. Service Cancellation

Customers may request cancellation through the bullHost client area or official support channel.

Cancelling a service does not automatically qualify the customer for a refund. Any refund will be assessed according to this policy.

Customers should back up their website files, databases, emails, and other data before cancelling a service. Data may be deleted after termination according to our retention procedures.

6. Refund Request Process

To request a refund:

1. Log in to your bullHost account.
2. Open a support ticket using your registered account.
3. Provide your service name, invoice number, purchase date, and reason for the request.
4. Allow our team to review your request and confirm eligibility.

For account security, we may request reasonable information to verify ownership.

7. Refund Processing Time

Once a refund is approved, bullHost will initiate the refund through the original payment method where possible.

Processing times depend on the payment provider, bank, or payment gateway. We will communicate any available status updates through the support ticket.

8. Failed Payments and Duplicate Transactions

If a payment fails but money is deducted from your account, or if you are charged twice for the same transaction, contact our support team with the transaction details.

After verification, eligible duplicate or incorrectly processed payments will be refunded or otherwise resolved in accordance with applicable law and payment-provider procedures.

9. Website Wallet Refunds

Any refund approved under this Refund Policy will be credited to the customer's bullHost Website Wallet only. Wallet credits can be used for future purchases of eligible services on our website and cannot be transferred to another account or withdrawn as cash, except where required by applicable law.

All refund requests remain subject to the existing Refund Policy.

10. Account Suspension and Termination

Refunds are not automatically available when a service is suspended or terminated because of violations of our Terms of Service, including fraud, abuse, spam, illegal activity, or security threats.

This section does not limit any refund rights that cannot legally be excluded.

11. Promotional Offers

Special offers, discounted plans, coupons, and promotional packages may have additional refund conditions. Any such conditions must be clearly communicated before purchase and will apply only to the extent permitted by law.

12. Changes to This Policy

bullHost may update this Refund Policy from time to time. Changes will be published on this page with an updated effective date. Changes will not remove rights that customers have already acquired under applicable law.

13. Contact Us

For refund requests or questions about this policy, contact bullHost through the official support channel listed on our website.

• Website: bullhost.in
• Support Email: info@bullhost.in
• Business Address: Surat, Gujarat, India

14. Final Statement

bullHost aims to handle refund requests fairly, consistently, and transparently. Refund eligibility depends on the service purchased, the timing of the request, the applicable terms, and any mandatory legal requirements.